Important information on Cyber Crime

Friday, February 19, 2016
There’s an old saying: don’t leave the barn door open. This saying unfortunately applies to a lot of cyber security efforts by businesses. For many leaders, cyber security doesn’t become a pressing issue until something catastrophic happens, and this is wildly irresponsible. A barn door left open leads to nothing but trouble on the ranch. Being the victim of a security breach, in turn, is always devastating and often can be fatal to an organization. Much like the year before it, 2015 was a lucrative year for hackers and cyber criminals. Last year’s news was littered with stories of organizations, from across a spectrum of industries, that suffered extremely high-profile and damaging cyber attacks. Whether it was Ashley Madison, Anthem, or the Office of Public Management, each mon  [Read More...]

Delegating Tasks

Wednesday, January 20, 2016
One of the most difficult challenges for any entrepreneur is learning how and when to delegate tasks. In the beginning, there was no one to hand tasks off to. You were the head cook and bottle washer. The buck literally stopped here. As your entity grew, you convinced others to join you on this merry quest because you knew the work could no longer be handled by one person. Unfortunately, no one told you how difficult the act of handing over tasks was going to be. Why is it so hard to delegate? As entrepreneurs, we are used to burning the midnight oil in order to get things just right. Time is not relevant as we are driven by the outcome. Once a reliable conclusion is reached, why would we go back and do it again? Many of us are perfectionists and cringe when a task is altered in   [Read More...]

Use a WMS to deliver a better customer experience

Saturday, January 16, 2016
While customer service is an obvious business value proposition, managers of warehouse and distribution centers know that to be competitive, customer service is more important in today’s world than ever before. The growth of e-commerce and e-fulfillment means that all brick-and-mortar retailers compete with Internet retailers, whether they have an online business component or not. In order to keep up, many businesses compete with Amazon’s price position by providing outstanding, more personalized customer service. A good example is a marine supply company in Seattle that uses real-time warehouse information to create an in-store pickup program. Customers are automatically sent a text message as soon as an order is ready for pickup. This gives customers the freedom to order online  [Read More...]

Sales playbooks

Wednesday, December 16, 2015
Companies that sell through distributors or independent reps understand the challenge of keeping their sales channel updated on the latest product value proposition, competitor positioning and overall product features and benefits. And to their credit, these distributors and reps have a lot to keep track of considering they are usually selling a dozen other companies’ products with hundreds of different models. In addition, most sales teams also turn over several times in the span of a couple years, so onboarding new distributor sales people is critical for the success of selling their products. Over the years, manufacturers have put the time and money into online marketing and sales portals and detailed electronic catalogs, but those tools only provide a reference for tech  [Read More...]

Steel... the real problem

Friday, December 04, 2015
Our version of Lions, and tigers, and bears! Oh my!...plays out like this: China, and Korea, and Turkey! Oh my! The raging debate about trade laws and our inability to enforce those laws is a most legitimate debate. One look at the following graph suggests something just doesn’t pass the smell test. In my classroom, I speak of monopolies, oligopolies and duopolies with both definition and examples. I then answer the ubiquitous follow-up question: Yes, this will be on the final (-: Monopolies, when present in the private sector, risk price manipulation, poor service, and consumer exploitation. When a public utility, or the like, receives a license for monopoly status, it is coupled with regulation in the form of government oversight. One example is the case with the citizens’ util  [Read More...]