What's your perfect order?

Tuesday, August 15, 2017
You have a 99 percent fill rate from your distribution center/warehouse. Is this good? What is good when it comes to measuring distribution performance? Is it the ultimate measure of the life of a customer’s order? Can you capture every step in the life of a customer’s order? Can you measure the errors per order line? The journey of product through any supply chain to a customer is filled with constant movement and activity. Each step holds the potential for delays, wasted money and errors. The odds against fulfilling a perfect order are high and, of course, depend on the complexities of your supply chain as well as your company’s emphasis (whether you compete on service or compete on price). Perfect order exampleFailure to meet just one predefined condition (measurement)   [Read More...]

Know your data

Tuesday, August 15, 2017
Staying on top of relevant data trends can help businesses improve customer satisfaction while increasing operational efficiency and overall returns Data analytics is old news. However, given the advancing technology and ever-changing customer needs, businesses need to stay up to date on data analysis to break away from old-school methods that no longer apply in the modern competitive landscape. B2B and B2C industries alike need to innovate and find new ways to effectively optimize their workflow and productivity in order to meet high customer standards such as the expectation of faster product deliveries. A way to stay ahead is analysis of new data points. With vast quantities of information pouring in, identifying relevant data to track can be a daunting task. Key   [Read More...]

Logistics For A 3D Printed World

Wednesday, July 19, 2017
Of all the ways 3D printing will change the world, the democratization of manufacturing is perhaps the most important. Think of it as the Uberization of manufacturing, where supply can be accessed anywhere in the world to produce goods at the click of button. This is a once-in-a-generation logistics opportunity, as so-called additive manufacturing will optimize the time and cost of making and delivering goods. Mass customization will be the new normal. So what does this mean for the future of logistics? Modern Delivery and Manufacturing We’ll see more direct-to-person manufacturing as well as delivery. Physical stores will be reserved for generic goods, not items customized to the individual. Hybrid customization has enormous potential for logis  [Read More...]

Prospecting: The Who, What and Why

Wednesday, July 19, 2017
Prospecting. Nearly all salespeople have to do it. Few are good at it. Fewer still like it. It’s a conundrum, isn’t it? In training salespeople from all around the world, I’ve found that prospecting – in any country or any language – is a universal challenge. It’s even more challenging now because of the rise of social media. Right now, it seems, salespeople are living on the extremes – either eschewing conventional prospecting for social media, or focusing entirely on cold calling to the exclusion of social media. As in many situations in life, the solution lies in the middle. Constructing an effective, unified (including conventional prospecting and social media) prospecting effort can be greatly simplified by asking three key questions: Who are you going to approa  [Read More...]

Importers beware

Thursday, June 15, 2017
One of the trade priorities of the Trump administration is to ensure that all the antidumping and countervailing (anti-subsidy) duties owed on U.S. imports are collected. Many think that antidumping and countervailing duties are collected at the border — at the time of importation. Actually, the collection of antidumping and countervailing duties is quite complicated: indeed, not understanding the U.S. antidumping/countervailing duty process has caused serious problems for numerous U.S. importers — and has even caused some to go out of business. This issue has impacted U.S. importers of all types of steel products covered by antidumping and/or countervailing duty orders, including carbon steel butt-weld pipe fittings, OCTG, circular welded carbon steel pipes and tubes  [Read More...]